Seth Godin on airports

Seth Godin, Eleven things organizations can learn from airports.
5. By removing slack, airlines create failure. In order to increase profit, airlines work hard to get the maximum number of flights out of each plane, each day. As a result, there are no spares, no downtime and no resilience. By assuming that their customer base prefers to save money, not anxiety, they create an anxiety-filled system.
Spotted via Boing Boing

Link misses ":" after http
Thanks, now fixed. -- P
..and this is the same issue with bed numbers in the NHS

Queuing theory shows that waiting time starts to increase exponentially once the rate exceeds 75% of theoretical maximum capacity.

Yet senior managers (and politicians) still believe that bed numbers should equal mean occupancy..
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